Customer-focused technical professional who connects business needs with practical technology solutions. Experienced in supporting customers, managing technical issues, and partnering across teams to deliver strong outcomes.
I'm a customer-focused Solutions Engineer and Technical Account Manager with experience helping customers understand, adopt, and get value from technology. I enjoy simplifying complex problems, communicating clearly with both technical and non-technical teams, and building trusted relationships with customers.
Technical discovery, solution design, product demos, and customer presentations.
Customer support, account strategy, technical escalations, and stakeholder communication.
Building trusted relationships, improving adoption, and helping customers achieve business goals.
Supporting software platforms, onboarding customers, and explaining technical workflows.
Explaining complex technical concepts in a way that customers and business stakeholders can easily understand.
Working closely with Sales, Engineering, Product, and Support teams to deliver successful customer outcomes.
Udemy • June 2026
Hands-on training in AI agents, LLM applications, n8n workflow automation, API integrations, and prompt engineering.
Iron Crest Advisory Group
• Partner with customers to understand business and technical requirements.
• Coordinate with internal teams to resolve technical issues and improve customer outcomes.
• Build trusted customer relationships through proactive communication and strategic guidance.
• Translate technical concepts into practical business solutions.
✔ Customer Success
✔ Solution Design
✔ Technical Troubleshooting
✔ Product Demonstrations
✔ Relationship Management
✔ Cross-functional Leadership
I'm always interested in discussing Solutions Engineering, Technical Account Management, Customer Success, and other customer-facing technical opportunities.